LELO Soraya Wave - Midnight Blue

Run the toy under water, then spray your favorite toy cleaner or anti bacterial Soap onto it.
Rub in the cleaner, wipe or rinse it off, and set it out to air dry!

You should wash toy before and after use. Do not store toys with the same material together. They may be ruined and stick together.

Shipping and Return Policy

Return Policy

We value your business and understand that shopping online can make product selection more difficult.

This is why we provide a vast pool of information on each product that we sell, from material name and texture to measurements and actual-size images.

We encourage you to use this information when you make a purchase, as all sales are final.

 You have 30 days from your order delivery date to report any defective items. Such items will be replaced. 

You have 5 days from your order delivery date to report any clothing items that do not fit. Such items may be exchanged for a different size.

A $2 restocking fee will apply. -

We do not offer satisfaction returns
for full refund. (Unless Pre-Approved)- 30% restocking fee will apply on approved items.- All returns must be pre-authorized. Please obtain an
RMA bycontacting us at tim@intimatesadultboutique.com- Items must be returned in their original packaging undamaged. - Shipping charges will
not be refunded on unclaimed/refused/undeliverable packages. How to make a return

Contact us at tim@Intimatesadultboutique.com to obtain an RMA number.

 When submitting a support ticket please include the following information: Your order number, name and email address.

Products you wish to return and the reason for the return.When can I expect my credit and/or replacement?

Please allow up to 5 business days from the date we receive your package for us to process your credit and/or replacement. 

Shipping Policy

What are the shipping fees/transit times?

Intimates Boutique charges are calculated at checkout shipping fee according to the third party shipping company rates: UPS and USPS

Intimates Boutique offers FREE shipping on orders $60+ (after discounts and before taxes) via USPS and UPS

Please Note: Orders
placed after 12pm EST may not ship until the next business day and
possibly the next day doe to high volume. Business days are Monday -
Friday, not including Holidays.

If you place your order
anytime after Friday at 12PM PST or over the weekend your items will not
ship until the following Monday or Tuesday, which is the first business
day. 

We ship orders from New Jersey and Arizona depending on the
order. Transit times will vary based on your location and distance from
our warehouse. 

Shipping Method

Transit Time

Delivery Days

USPS 3-6 Business Days

Monday - Friday

UPS Ground 3-6 Business Days

Monday - Friday

Refund Policy

At Intimatesadultboutique.com we strive to depict products as accurately
as possible with information provided by manufacturers. While we are not able to offer a satisfaction guarantee, our customer care team is
always available to assist with any product questions you may have. We understand that in some instances, a return is necessary. Please refer
to the return policy guidelines that are reflected below.

If you are not satisfied with your online purchase and believe your item/order
is eligible for return, please reach out to Sales@Intimatesadultboutique.com to request a Return Authorization
statement. Returned items will not be accepted without a Return
Authorization and will be shipped back to the purchaser, at the
customer’s own expense.

The return policy referenced applies to orders placed on IntimatesAdultBoutique.com only. All retail returns and exchanges must be done so at the our store.

What is Your Return Policy?

Due to the intimate nature of the products sold, there are limitations to what can be returned. Most items must be tagged, in original their
unopened/untampered(SEALED ONLY) packaging in order to be eligible for return. Our return period is 10 days from the date of delivery. To find out if your purchase is eligible, refer to the category below that is most relevant to the item you are looking to return.

LINGERIE/SWIMWEAR:

· Cannot be Returned for any reason.

ADULT TOYS:

· Must be in original unopened sealed packaging to be eligible for return.

· Any signs of package tampering will disqualify your item from being eligible for return due to health and safety concerns.

· For manufacturer defects, see below for full return details

LOTIONS, LUBRICANTS, TOY CLEANERS, ETC:

· Must be in original unopened packaging to be eligible for return.

· Original seals must be intact. If seals are tampered with, Then they will be deemed ineligible

SUPPLEMENTS:

No Returns on Supplements under any condition

How do I ship my returns items back for a refund?

After an Return Authorization is approved, eligible items can be shipped back to the address provided at the time of approval.

Return Instructions:

1. Place your item in a sturdy box and seal it with tape, (original shipping materials may be used)

2.
Securely attach a return label to the box, (please be sure to either
cover, remove or mark through the original shipping label)

3. Ship your package via: 

USPS Returns:

o Place return in your mailbox or USPS collection box

o Drop off at any Post OfficeTM. To find the Post Office closest to you, call 1.800.ASK.USPS (1.800.275.8777) or go to http://www.usps.com and click on Locate a Post Office.

o Give it to your USPS carrier

o Request a pickup for the next day from your USPS carrier at http://www.usps.com/pickup

www.UPS.com for instructions to ship back.

My Item has a defect, can I return the item for a refund or exchange?

If you are experiencing a manufacturer defect with your product, please reach out to our customer care team at Sales@Intimatesadultboutique.com or
2395982838. We will be more than happy to troubleshoot the issue or
provide you with manufacturer warranty information when applicable.

Will a return label be provided to me?

HUSTLERHollywood.com
does not provide return labels or cover return shipping costs except
instances where the return is a result of our error.

Can I refuse my shipment or mark my package as,” return to sender”?

If you decide that you no longer want your order, we advise you not to refuse the shipment or mark the package as return to sender. There is a chance that your refused or return to sender package will not make its way back to our warehouse location.

*We will not be able to issue a refund if the package is lost in the refusal or return to sender process.

Can I return my purchase to a Intimates Boutique Store?

Currently,we are unable to accept online returns at our retail store. Returns for orders placed at Intimates Adult Boutique.com must be shipped back to
our warehouse location after an Return Authorization is approved.

Will my shipping cost be refunded?

A refund of your original shipping charges will not be processed unless your return is a result of our error.

Have my returned items arrived at your warehouse?

Returns can take up to 10 business days from the US (excluding weekends and public holidays) to arrive at our warehouse.

Can I exchange my item for another item or a different size?

We do not currently offer exchanges. If you would like a different size or color, please feel free to place a new order.

When will my credit appear on my account after a return?

Refunds will automatically be issued to the original payment method and
typically takes 7-14 business days (excluding weekends and public
holidays) to be reflected in your account. Please note that the exact
time frame will be dependent on your bank.

I sent an item back without having an RMA approved, will a refund be issued?

Unapproved returns will not be processed due to health and safety concerns. Any returns that are sent back to our facility without having an Return Authorization approved will not be opened or processed. If an item/order is sent back without Return Authorization approved, we will reach out to inform you that the package has arrived at our facility and request that a prepaid return label be provided. We will not cover shipping cost to have the item shipped back to you.

Intimatesadultboutique.com
reserves the right to REFUSE ANY ITEM that is returned to us in an
unsuitable condition, the item will be sent back in the condition it was
received in at the customer’s expense.