Returns & Exchanges
At Intimatesadultboutique.com we strive to depict products as accurately as possible with information provided by manufacturers. While we are not able to offer a satisfaction guarantee, our customer care team is always available to assist with any product questions you may have.
What is Your Return Policy?
Due to the intimate nature of the products sold, ALL SALES ARE FINAL.
My Item has a defect, can I return the item for a refund or exchange?
If you are experiencing a manufacturer defect with your product, please reach out to our customer care team at Intimatesadultboutique@gmail.com or (239)598-2838. We will be more than happy to troubleshoot the issue or provide you with manufacturer warranty information when applicable.
Can I return my purchase to a Intimates Boutique Store?
Currently, we are unable to accept online returns at our retail store.
Can I exchange my item for another item or a different size?
We do not currently offer exchanges. If you would like a different size or color, please feel free to place a new order.
Shipping FAQ
What are the shipping fees/transit times?
Intimates Boutique charges are calculated at checkout shipping fee according to the third party shipping company rates: UPS and USPS
Intimates Boutique offers FREE shipping on orders $50+ (after discounts and before taxes) via USPS and UPS
Please Note: Orders placed after 12pm EST may not ship until the next business day and possibly the next day day to high volume. Business days are Monday - Friday 10AM -5PM, not including Holidays. If you place your order anytime after Friday at 12PM PST or over the weekend your items will not ship until the following Monday or Tuesday, which is the first business day.
We ship orders from New Jersey and Arizona depending on the order. Transit times will vary based on your location and distance from our warehouse.